Frequently Asked Questions (FAQ)
Welcome to the Just Sealed FAQ page. We've compiled answers to the questions we receive most often to help make your shopping experience as smooth as possible. If you can't find the information you're looking for, our customer support team is always happy to help.
General Questions
What is Just Sealed?
Just Sealed is an online retailer specializing in authentic Pokémon Trading Card Game (TCG) products and collectibles. We offer a carefully selected range of sealed products for collectors, players, and Pokémon enthusiasts.
Are your products authentic?
Yes. Every product sold by Just Sealed is guaranteed to be authentic. We are committed to offering genuine Pokémon Trading Card Game products sourced through reliable supply channels.
Are you affiliated with The Pokémon Company?
No. Just Sealed is an independent retailer and is not affiliated with, endorsed by, or sponsored by The Pokémon Company, Nintendo, Creatures Inc., or GAME FREAK Inc. All Pokémon trademarks, logos, and intellectual property belong to their respective owners.
Do you only sell Pokémon products?
Our primary focus is Pokémon Trading Card Game products and related collectibles. As our catalog grows, we may expand into additional trading card games and collectibles.
Orders
How do I place an order?
Shopping with Just Sealed is simple:
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Browse our collection.
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Add your desired items to your shopping cart.
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Proceed to our secure checkout.
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Enter your shipping and payment information.
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Confirm your order.
You'll receive an order confirmation email immediately after your purchase.
Can I modify my order after placing it?
If your order has not yet entered the fulfillment process, we may be able to update your shipping address or modify your order.
Please contact us as soon as possible after placing your order.
Can I cancel my order?
Orders may be canceled before they are shipped.
Once an order has been dispatched, it can no longer be canceled and must follow our Return & Refund Policy.
Will I receive an order confirmation?
Yes. After your payment has been successfully processed, you'll receive an email confirming your order details.
If you don't receive it, please check your spam or junk folder before contacting us.
Shipping
How long does order processing take?
Orders are typically processed within 1–3 business days after payment confirmation.
During product launches, holidays, or promotional events, processing times may be slightly longer.
How long does shipping take?
Delivery times depend on your location and the shipping method selected at checkout.
Estimated delivery times are:
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Standard Shipping: 3–7 business days after processing
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Expedited Shipping: Available for eligible destinations
Please note that delivery estimates are not guaranteed and may vary due to carrier delays or other factors outside our control.
Will I receive a tracking number?
Yes. Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
Tracking information may take up to 48 hours to become active.
Do you ship internationally?
International shipping availability depends on the destination. Shipping options available for your country will be displayed during checkout.
Please note that international customers may be responsible for customs duties, taxes, or import fees required by their country's regulations.
Products
Are all products factory sealed?
Unless otherwise stated in the product description, all products sold by Just Sealed are brand new and factory sealed.
Can you guarantee what's inside a booster pack or booster box?
No.
Pokémon Trading Card Game products are randomly packaged by the manufacturer. We cannot guarantee specific cards, pull rates, rarities, or values inside sealed products.
Will my product arrive in perfect condition?
We package every order carefully to help protect your products during shipping.
However, minor factory imperfections or slight cosmetic wear to external packaging may occur during manufacturing or transportation and are not considered defects.
Returns & Refunds
What is your return policy?
We accept eligible returns within 30 days of delivery.
Returned items must:
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Be unopened
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Be unused
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Remain in their original packaging
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Be in resalable condition
Please review our Return & Refund Policy for complete details.
Can I return opened Pokémon products?
No.
Due to the collectible nature of Pokémon products, opened booster packs, booster boxes, Elite Trainer Boxes, and other sealed products cannot be returned unless they arrived damaged or you received the wrong item.
What should I do if my order arrives damaged?
Please contact us within 7 days of receiving your order.
To help us resolve the issue quickly, include:
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Your order number
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A description of the problem
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Clear photos of the damaged item and shipping packaging
Payments
What payment methods do you accept?
We accept a variety of secure payment methods available at checkout, including major credit cards, debit cards, and supported digital payment options.
Is checkout secure?
Yes.
Your payment information is encrypted and processed through trusted payment providers. We do not store your complete payment card details.
When will my payment be charged?
Payment is processed immediately when you complete your purchase.
Orders are prepared only after successful payment authorization.
Customer Support
How can I contact Just Sealed?
We're always happy to help.
Email:
contact@Justsealed.shop
Phone:
+1 (479) 345-1674
Business Address:
277 Soundview Ave
Bronx, NY 10473
United States
How quickly do you respond to customer inquiries?
Our customer support team aims to respond to all inquiries within 1–2 business days.
Response times may be slightly longer during holidays or periods of high order volume.
Still Have Questions?
If you couldn't find the answer you were looking for, please don't hesitate to contact us. Our team is committed to providing prompt, friendly, and professional support.
Thank you for choosing Just Sealed. We appreciate your trust and look forward to helping you grow your Pokémon collection.